United Bank for Africa (UBA) has issued an important announcement regarding a scheduled maintenance period that will temporarily affect debit and credit card transactions. Customers are encouraged to plan accordingly and take advantage of alternative banking channels during the service interruption.
Maintenance Schedule and What to Expect
UBA will conduct a maintenance exercise on Sunday, January 19, 2025, between 12:00 am and 5:00 am (WAT). During this time:
Debit and credit card transactions will be unavailable.
Customers are advised to utilize alternative banking methods, such as:
-
- LEO Chatbot
- *USSD (919#)
- UBA Mobile App
- Internet Banking
In a statement, UBA assured customers that this exercise is part of its commitment to improving services, adding:
“To enhance your banking experience and enable us to serve you better, we will be conducting routine maintenance on our card services during this time.”
Customers will be notified when the maintenance is complete, ensuring seamless communication throughout the process.
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Changes to Savings Account Activity Policy
UBA also reminded customers about updates to savings account classifications in compliance with the Central Bank of Nigeria (CBN) directive. Key points include:
- Accounts with no transactions for six months will be labeled as inactive.
- Accounts inactive for 12 months will be classified as dormant.
To avoid these classifications, customers are encouraged to keep their accounts active by conducting regular transactions through:
- UBA Mobile App
- Internet Banking
- LEO Chatbot
- *USSD (919#)
- Branch visits
Why Account Activity Matters
CBN Governor Olayemi Cardoso expressed concerns over the vulnerability of inactive accounts, stating:
“Inactive accounts are often targeted by scammers who try to gain control of them for fraudulent purposes. This is an issue many banks face.”
To safeguard your finances, maintaining regular account activity is essential. Performing even small transactions can protect your account from being flagged as inactive or dormant, reducing the risk of fraud.
Key Takeaways
- Scheduled Downtime: UBA debit and credit card services will be offline on January 19, 2025, from 12:00 am to 5:00 am (WAT).
- Alternative Solutions: Use the UBA Mobile App, LEO Chatbot, USSD, or Internet Banking for uninterrupted services.
- Savings Account Updates: Keep your account active by performing transactions to avoid reclassification as inactive or dormant.
- Stay Secure: Prevent fraud by staying informed and maintaining consistent account activity.
This proactive approach ensures customers can continue enjoying a secure and seamless banking experience with UBA.
